The present general terms and conditions of sale apply to all relations between SUSAN HOLLAND and customers through their website and

Before placing an order, the customer acknowledges and accepts the general terms and conditions by ticking the box “I accept the terms and conditions”.


For the purposes of the terms and conditions, website means and and the web pages which are part of it, and which include the purchasing Internet platform of SUSAN HOLLAND. Conditions of use of the Website are stated clearly in the section “Terms of Use”.


The Customer commits to fulfill the order according to the conditions indicated on the website.


The Customer may place the order by clicking on the “BUY” button. The order shall be added to the total amount of items confirmed by the customer by clicking the “BUY” button on the final payment page and after accepting “Terms and Conditions”.


SUSAN HOLLAND confirms customer acceptance of order by email. Sale shall be confirmed once it is marked as “COMPLETED”. Order shall then be passed over to the courier company.

SUSAN HOLLAND reserves the right of not confirming the order for any specific reason such as supply arrangements, problems with reception of order (illegible document), unusual order or a foreseeable problem with the delivery. SUSAN HOLLAND shall inform the customer by email.

No new order can be made until payment of prior orders is fulfilled.

Until complete payment is made by the customer, the items shall remain property of SUSAN HOLLAND.


On ordering the Customer shall choose date and place of delivery in writing on a note attached.

SUSAN HOLLAND reserves the right to use all necessary means in order to deliver the items to the customer´s address. Deliveries shall be made through courier DHL.


For items in stock, delivery takes approximately 2-3 business days once payment is confirmed by customer.

For personalised items delivery takes approximately 2-3 business days once payment is confirmed by customer and depending on the amount of item.

Once an order is handed over to the courier company, customer shall receive an email with tracking number.

Delivery times are approximate. If payment is made by bank transfer, delivery times are calculated on reception of payment by SUSAN HOLLAND.

Deliveries are from Monday to Friday. Prices shown include delivery, packaging and insurance costs.

On receiving order, the customer is obliged to sign reception document and to include any relevant comments. On signing document, customer acknowledges reception of goods. Should customer notice damaged or missing goods, a claim should be made as soon as possible to:



Deliveries shall be generally carried out by DHL. If in need to send the goods to a different address you must specify when ordering.

Delivery Company shall contact the customer by SMS or email to provide information on reception of goods.

Important : A telephone number or email is required in order to contact customer on reception of goods. If there is no reply after three repeated attempts to contact customer there may be extra costs or the collection of goods from the delivery company´s offices.



Payment of ítems of SUSAN HOLLAND can be paid in the following ways:

All credit/debit card transactions are processed securely via Stripe.

PayPal: you may also pay securely through PayPal with your credit/debit card.

Bank Transfer to the account number indicated when processing the order.

The Customer is responsible for any costs in relation with bank transfers made through SUSAN HOLLAND.



Photographs of the products are provided for illustrative purposes only. The texts accompanying these photographs are the reproduction of information provided on the packaging or the operating instructions. Basic differences between photographs and the products should not affect the essential features of the products. Colours may differ slightly from original product.


SUSAN HOLLAND is obliged to protect their private information.

Personal data obtained during online connection shall be used solely for processing your order. We will not sell, distribute or lease your personal information to third parties.


On ordering through and, you agree to the processing of personal data collected on the website by SOMOS Infancia S.L. That is: name, email address, postal address, credit card number and expiry date, etc., necessary to satisfy your requested orders.


All orders (with personal information) are made directly using a secure online system (SSL) which encrypts your personal information before sending, and thereby strives to prevent unauthorized parties from viewing such information.


Customer shall benefit from legal guarantee of any hidden flaws in the sold products. Nevertheless, such guarantee shall not be valid due to faults or improper use following our maintenance instructions. Customer should therefore refer to our instructions for use of the products.


Personalised orders may not be cancelled once made, or returned unless there is a manufacturing or typographical error which can be attributable to SUSAN HOLLAND. This is covered under the law 3/2014, 27 March (article 103) which modifies LOCM Art 45, and the right of withdrawal can no longer be exercised by the customer.

Personalised products are not returnable or refundable, unless there is a manufacturing or typographical error which can be attributable to SUSAN HOLLAND.

The right to cancel the order shall be notified in writing to SUSAN HOLLAND by email to or giving name, address, telephone number, email and your reasons to cancel the order.

For cancelled orders, we shall refund all money and delivery costs within 14 days prior to your cancellation letter. Refunds shall be made using the same original payment method, unless expressly requested otherwise. Refunds shall not incur in any additional costs.

All goods returned will be fully inspected before issuing a refund.

You must return goods to: SUSAN HOLLAND, Avenida Condomina 58, 7-D, 03540, Alicante

Customers shall be responsible for the direct costs of returning any item.

Customers shall be responsible for the care of the goods while they are in their possession.